Topics
Returns and
Complaints

We consider high-quality products and courteous service as integral to ensuring your satisfaction. Therefore, we consider a fast and clearly structured settlement to be in your interest. Regardless of whether it is a return or a complaint, we will find the best solution for you!

Important Notes for Your Return Shipment:

  • Always notify us of a return using the return form.
  • Provide the reference number.
  • Returns are for credit only.

Overview

We Are Also Here for You After Your Purchase

Returns

First notify, then return. Fast and secure: Get your return going.

Complaints

Unfortunately, WAGO makes mistakes too. Our employees will then help you quickly and directly!

Have any questions?

FAQ: Easy answers to common questions

General Information

If defects are reported, what address should the defective parts be returned to?

What requirements must be met if I want to return items?

What is the processing status of my complaint/return?

When is pick-up service offered and when not?

When do I get my statement?

When will my replacement be delivered?

Is an error description required?

What happens if UPS does not deliver to us every day and thus does not pick up the items?

Is an RMA number (quality report number) required?

Payment

When do I get my credit?

What are the processing fees?

Are processing fees charged for items on loan, and who pays for shipping?