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Themen
Reklamation

Leider passieren auch uns bei WAGO Fehler, sodass Sie guten Grund zur Reklamation haben. In allen Fällen bitten wir Sie, uns mit dem vorgesehenen Formular zu kontaktieren. Unsere Mitarbeiter helfen Ihnen schnell und umkompliziert weiter – versprochen!

Ablauf Ihrer Reklamation:

  • Melden Sie Ihre Reklamation bitte über unseren Online-Service an.
  • Unsere Mitarbeiter werden sich schnellstmöglich bei Ihnen melden und Ihnen eine RMA-Nummer zukommen lassen.
  • Wenn Sie sich mit Ihrem Account anmelden, werden Ihre Kontaktdaten und Firmenanschrift automatisch im Formular ausgefüllt.

Schutz Ihrer elektrischen Geräte

Weil selbst geringste elektrostatische Entladungen (ESD) zu Defekten führen und die Lebensdauer elektronischer Bauteile verkürzen können, müssen Elektrokomponenten in einer fachgerechten ESD Verpackung transportiert beziehungsweise gelagert werden, umso den bestmöglichsten Schutz für Ihre Geräte zu gewährleisten. Wir möchten darauf hinweisen das elektronische Komponenten, um Beschädigungen während des Transportes ausschließen zu können, unbedingt in einer ESD Verpackung an uns zurück gesendet werden müssen.

Der bestmögliche Schutz ist idealerweise die Originalverpackung des Gerätes. Sollte diese nicht mehr zur Verfügung stehen sind ESD-Tüten / Folien zu empfehlen, zu erkennen sind diese an dem ESD Symbol.

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