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Topics
Returns and
Complaints

We know high-quality products and courteous service are essential to your satisfaction. And we understand that it’s in your best interest for us to resolve your issue quickly through structured process. Whether a return or a complaint – we’ll find the best solution for you!

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What You Can Expect:

  • Expert support
  • Rapid processing
  • Fair solutions

Overview

We Are Also Here for You After Your Purchase

Returns

First notify, then return. Fast and secure: Get your return going.

To the form

Complaints

Unfortunately, WAGO makes mistakes too. Our employees will then help you quickly and directly!

To the form

Have any questions?

FAQ: Easy answers to common questions

General Information

If defects are reported, what address should the defective parts be returned to?

What requirements must be met if I want to return items?

What is the processing status of my complaint/return?

When is pick-up service offered and when not?

When do I get my statement?

When will my replacement be delivered?

Is an error description required?

What happens if UPS does not deliver to us every day and thus does not pick up the items?

Is an RMA number (quality report number) required?

Payment

When do I get my credit?

What are the processing fees?

Are processing fees charged for items on loan, and who pays for shipping?