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Thema's
Retourzending en
Klachten

Voor ons hoort bij eersteklas producten ook een attente service die u tevreden stelt. Daarom is een snelle en gestructureerde afhandeling van klachten in uw belang voor ons vanzelfsprekend. Retourzending of klacht - wij vinden altijd de beste oplossing voor u!

Wij wijzen u erop dat Google Chrome voor het openen van PDF-documenten gebruik maakt van de eigen "Chrome PDF Viewer". Dit programma biedt geen ondersteuning voor het invullen van PDF-formulieren in de webbrowser. Voor het invullen en versturen van PDF-formulieren verzoeken wij u een andere browser te gebruiken.

Dit kunt u verwachten:

Competente support
Snelle afhandeling
Eerlijke oplossingen

Overzicht

Ook na uw aankoop staan wij voor u klaar

Retourzending

Eerst aanmelden, dan terugsturen. Snel en veilig: uw retourzending op volle toeren.

Klachten

Helaas kunnen fouten ook bij WAGO niet worden uitgesloten. Onze medewerkers helpen u snel en ongecompliceerd verder!

Heeft u nog vragen?

FAQ's: veelgestelde vragen – begrijpelijk beantwoord

Voor retourzendingen verzoeken wij u gebruik te maken van onze service voor "Retourzendingen en klachten". Op deze wijze kunnen wij defecte onderdelen snel vervangen. Het adres ontvangt u samen met onze retourbon.

Aan de volgende criteria moet zijn voldaan:

Uw retourzending heeft u met het hiervoor bestemde formulier van tevoren aangemeld en de reden voor de retourzending heeft u op het retourbewijs vermeld.
Uw retourzending heeft een netto waarde van minstens € 100,–.
De desbetreffende artikelen heeft u direct bij WAGO besteld: de goederen bevinden zich in de originele verpakking, d.w.z. ongeopend en niet ouder dan 6 maanden (vanaf besteldatum). Bovendien bevinden de artikelen zich in originele toestand en kunnen opnieuw verkocht worden.
U heeft geen klantspecifieke artikelen aangemeld voor de retourzending; hiertoe behoren individueel gelabelde of speciaal voor u aangepaste en/of geproduceerde artikelen, verpakkingseenheden, actiepakketten en geconfectioneerde WINSTA^®-kabels alsook volledig gemonteerde klemmenstroken.
Aangemelde retourzendingen moeten binnen 30 dagen naar WAGO worden teruggestuurd; na afloop van deze 30 dagen zijn de retourbewijzen niet meer geldig. Voor latere retourzendingen wordt geen creditnota opgesteld.
Voor retourzendingen brengen wij administratiekosten ten bedrage van € 50,- netto exclusief minimaal 10 % van de netto waarde van de artikelen in rekening.

Neem de aanwijzingen op onze website in acht, a.u.b.

Neem hiervoor contact op met de medewerkers van de afdeling Complaint Management en vermeld hierbij uw RMA-nummer, a.u.b.

Binnen Duitsland bieden wij u bij reclamaties een pick-up service aan, bij retourzendingen verzoeken wij u ons de goederen na voorafgaande aanmelding toe te sturen. Voor retourzendingen verzoeken wij u gebruik te maken van onze service voor "Retourzendingen en klachten". Op deze wijze kunnen wij defecte onderdelen snel vervangen. Het adres ontvangt u samen met onze retourbon.

Een stellingname in de vorm van een kwaliteitsrapport (8D-rapport/servicerapport) ontvangt u na afsluiting van ons interne onderzoek. Voorwaarde hiervoor is een notitie van de klant in het klachtenformulier.

Indien u een vervangende levering wenst, verzoeken wij u dit expliciet op het klachtenformulier aan te geven. De vervangende levering wordt zo spoedig mogelijk verzonden.

Voor onze I/O-componenten is een gedetailleerde beschrijving van de fout zeer nuttig. De interne verwerkingstijd kan hierdoor aanzienlijk ingekort worden.

U ontvangt van ons een e-mail met relevante informatie. Deze e-mail bevat eveneens de contactgegevens van UPS. Indien nodig kunt u een individuele afhaaldatum met UPS afspreken.

Een RMA-nummer (Return Merchandise Authorization) wordt voor iedere retourzending of klacht door onze afdeling Complaint Management gegenereerd en aan u meegedeeld.

Bij retourzendingen ontvangt u, onder voorbehoud van naleving van onze retourvoorwaarden, binnen 15 werkdagen een creditnota. Bij erkende klachten ontvangt u uw creditnota binnen 5 werkdagen na afsluiting van het proces.

De verwerkingskosten zijn afhankelijk van de nettowaarde van de goederen.

Voor in bruikleen gegeven goederen worden geen verwerkingskosten in rekening gebracht; het retourtransport moet door de klant georganiseerd en betaald worden.

Uw contactpersoon bij WAGO

Verkoop NL

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Thema's Retourzending en Klachten