Privacy Policy Statement

For processing data within the context of our online system and making contact via contact forms and email newsletters

Version: 28.02.2023

I. Basic Information on Data Processing

Thank you for your interest in our company. The protection of your personal data is of paramount concern for us. We therefore want to inform you comprehensively about the information we collect on our websites, the purpose we use it for, who we might make it available to and what rights you have (art. 12 and 13 of the General Data Protection Regulation – GDPR).

Our personal privacy measures are guided by the General Data Protection Regulation (GDPR, VO EU 2016/679), effective 2018-05-25, and the Federal Data Protection Act (BDSG). With the simple citation of a regulation enclosed in parentheses, we want to express which standard is used to justify the data processing, and if personal data are processed during this process.

Controller in terms of data protection law:

WAGO GmbH & Co. KG
Hansastr. 27
D-32423 Minden
Phone: +49 (0) 571/887-0
Fax: +49 (0) 571/887-169
Email: info@wago.com

We take the company’s internal privacy policy very seriously. We contractually obligate our employees and the processors (service companies) we engage to maintain confidentiality and to observe the IT/security rules and the applicable data protection provisions.

Personal data are the subject of data protection and our privacy policy. Personal data, according to the Federal Data Protection Act (BDSG), is all individual information about personal or factual circumstances of an identified or identifiable natural person. In addition, the GDPR defines “personal data” as any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier.

To the extent it is not recognizable in this document or due to other circumstances, we are not in a position to identify you.

We as well as our contractual partners protect your personal data against unauthorized access, loss, use or dissemination and ensure that your personal information is in a legally required, controlled, secure environment which prevents unauthorized accesses, loss or dissemination.

Where data is processed on our behalf, we work only with order processors who offer a sufficient guarantee that suitable technical and organizational measures to ensure their data processing complies with Art. 28 GDPR have been enacted and your legal rights are fully protected.

If we contract with one or more partners to determine the purpose and means of the processing, we undertake joint responsibility in accordance with Art. 26 GDPR. To this end, we join agreements specifying exactly which contractual partner undertakes which responsibility per GDPR.

Technical and organizational measures have been undertaken in our company to ensure that our company observes the legal requirements of the BDSG and the GDPR and to protect your data against damage, destruction, corruption, manipulation and unauthorized access.

To avoid unnecessary amounts of data, we process and use your personal data only to the extent this is required within the scope of our range of services.

You can, without charge and without giving reasons, obtain information about whether your personal data is processed. Pursuant to art. 15 GDPR and § 34 BDSG, you have the right to information about this personal data and to further information on the processing of your data stored with us.

As part of your legal rights under art. 16 and 17 GDPR and § 35 BDSG, you can have your data which is stored with us blocked, corrected or deleted.

Your personal data is deleted if no legal retention requirements stand in the way and you request deletion in writing or text.

Furthermore, you have the right to have incomplete data completed and to demand the curtailment of processing in the statutorily regulated cases in art. 18 GDPR if the personal data is incorrect.

You also have a right to data portability pursuant to art. 20 GDPR If we have mentioned art. 6 para. 1 a) or b) GDPR, or art. 9 para. 2 a) GDPR in this declaration as a basis of the data processing. When exercising the right to data portability, you have the right to demand that the personal data be transmitted directly from the controller of the data file to another controller of the data file if this is technically feasible.

Pursuant to art. 7 para. 3 GDPR, you also have the right to revoke the consent you once grated to us at any time. If you invoke this right, we are no longer entitled to process the data identified under this prior consent.

II. Purpose, Legal Basis and Data Categories

Generally, it is not required that you provide personally identifiable information to visit our website. Technically, however, the IP address transmitted from your system is necessary to transfer the data from our website to you. Beyond the freely accessible area of our website – to process your registration, for example – we need your personal data, as appropriate, in order to be able to personally respond to you.

We need a legal basis to process your data art. 6 GDPR presents a non-exclusive list of legal bases. Per art. 6 GDPR, processing is permitted when:

You have consented to processing of your personal data for one or more specific purposes (art. 6 para. 1 a) GDPR).
The processing is required to fulfill a contract in which the contractual party is the affected person. This also applies to contractual measures undertaken at the request of the affected person (art. 6 para. 1 b) GDPR).
The data processing is required to fulfill a legal obligation we are subject to (art. 6 para. 1 c) GDPR):
The processing is required to protect the vital interests of the affected person or another natural person. This may include the exceptional case that an affected person is severely injured, which mandates that their personal data must be sent to medical personnel (art. 6 para. 1 d) GDPR).
The processing is required to maintain the legitimate interests of the responsible parties or any third parties, to the extent that the vital interests, legal rights and fundamental freedoms of the person for which protection of personal data is required are not infringed (art. 6 para. 1 f) GDPR). This legal basis also entitles us to enact processing procedures not covered by any of the above-mentioned legal bases, if this processing is required to maintain the legitimate interests of the our company or any third parties and to the extent that the vital interests, legal rights and fundamental freedoms of the affected person are not infringed. We are also particularly entitled to these processing procedures since they have been specifically granted by European legislation. This legislation supports the contention, an entitled interest may be assumed when the affected person is a customer of the responsible party (Recital 47 sen. 2 GDPR).

III. Collection, Storage of Usage Data during a Visit to Our Website without Registration, Use of Cookies

When you visit our website, we receive your complete IP address from your EDP. Only with this IP address are we able to transmit the data of our website to you so that the website displays for you (Art. 6 (1) (b) and (f) GDPR). Beyond processing for transmission of the retrieved data, the full IP address is stored for only two (2) days in order to be in a position to initiate defensive measures against attacks on our IT, such as a block of IP addresses as well as possible criminal prosecution (Art. 6 (1) (f) GDPR).

We save the date and time of the page view and the page from which you have retrieved our website. We do not save other personal data, unless you log in.

If the programming of our website prompts your browser to load data from servers operated by third parties, we are not, as such, involved in these data transmissions. Our third-party providers have requested we inform you of the following:

We use Google Analytics, a Google Web analysis service (Gordon House, Barrow Street, Dublin 4, Ireland; “Google“). Google Analytics employs the cookies described in our Cookie Policy that facilitate analysis of your use of our websites and online services. The information generated on your use of these websites and online offerings – including information on device events, such as crashes, system activity, hardware settings, browser type, browser version, browser language, installed add-ins, screen resolution, device type, date and time of your query and referring URL – are transmitted on our behalf to a server of Google in the United States and stored indefinitely. We use Google Analytics only with the activated IP anonymization extension “_anonymizeIp()”. This means that IP addresses transmitted to Google are truncated and processed in advance by Google on servers residing in the EU in order to exclude a direct identification of an individual through the IP address in the US. Only in exceptional cases is the full IP address transmitted to a server of Google in the US and then truncated there.

We use this information to analyze visits to the website in order to compile reports about the website activities for us so that we better understand how our site is used and where we can improve it (Art. 6 (1)(b) and (f) GDPR). Pseudonymous usage profiles can thereby be created from the processed data. Google will also transfer this information in some cases, when legally mandated or to the extent that third parties process this data on behalf of Google. Google will not associate your IP address with other Google data under any circumstances.

You can find further information on data usage for advertising purposes through Google, setting options and ways to object on the Google websites: https://www.google.com/intl/de/policies/privacy/partners/ (“How Google uses data when you use our partners' sites or apps”), http://www.google.com/policies/technologies/ads (“Data usage for advertising purposes”), http://www.google.de/settings/ads (“Control the information Google uses to show you ads”) and http://www.google.com/ads/preferences/ (“Make the ads you see more useful to you”).

You have a right to object and you can prevent the installation and storage of the cookie for Google Analytics through a corresponding setting in your browser. Details to blocking cookies can be found under “Help” on your browser. In addition, you can prevent collection, for Google, of the data that is generated by the cookie and related to your use of the online offering as well as the processing of such data by Google by downloading and installing the Link browser plug-in of Google available at the following link http://tools.google.com/dlpage/gaoptout?hl=de.

An opt-out cookie will be set to prevent the collection of your data when visiting this website in the future. With this browser plug-in, the collection and storage of data for Google Analytics can also be objected to at any time with future effect.

We also use Google Optimize. Google Optimize is a Google service (Gordon House, Barrow Street, Dublin 4, Ireland; “Google“). We use the Google Optimize service to enhance the attractiveness, content and functionality of our website by statistically evaluating a percentage of our users and their changes in use habits as a response to new functions and contents we introduce. Google Optimize is a sub-service of Google Analytics (see Section “Google Analytics”). In addition, you can prevent collection of the data generated by the cookie and related to your use of the website − your IP address in particular – as well as the processing of such data by Google by downloading and installing the Google browser plug-in available at this Link : www.tools.google.com

As an AdWords customer, we also use “Google Conversion Tracking,” an analysis service offered by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; ”Google“). Google AdWords uses it to set a cookie (“conversion cookie“) on your computer if you have reached our website through a Google ad. These cookies lose their validity after thirty days and are not used for personal identification. If you visit certain of our sites and the cookie is still valid, we and Google can recognize that someone has clicked on the display and has then been directed to our website. Each AdWords customer receives a different cookie. Cookies therefore cannot be used to identify you or your path on the Internet on different websites. The information obtained using the conversion cookie serves to create conversion statistics for AdWords customers who have decided to use conversion tracking. We consequently receive usage statistics about those users who reach our website through a Google ad and can thereby track how successful each of our promotional ads is and how suitable for you they have been for your search topic (Art. 6 (1) (f) GDPR).

As an AdWords customer, we learn the total number of users who have clicked on our display and been transferred to a site furnished with a conversion tracking tag. However, we do not obtain any information that would permit users to be personally identified. If you do not wish to participate in the tracking process, you can refuse the setting of a required cookie for this – for example, through a browser setting that generally deactivates the automatic setting of cookies. You have a right to object and can, for this purpose, prevent the installation of cookies for Google AdWords (at the domain “googleadservices.com”) through a setting in your browser so that cookies are blocked by the domain “googleadservices.com.” Details to blocking cookies can be found under “Help” on your browser. You can find the corresponding cookie names in our Cookie Policy.

You can find the Google Privacy Policy here http://www.google.com/intl/de/policies/privacy/.

We use the remarketing technologies of Google (Gordon House, Barrow Street, Dublin 4, Ireland; “Google“). Through this technology, users who have already visited our websites and online services and been interested in the offering are appealed to again through targeted advertising on the pages of the Google Partner network. The advertisements are displayed through the use of cookies that contain a number. Cookies are small text files that are stored on the user's computer. Through this number, the visits to our website and anonymized data on the use of the website are captured. This data is amalgamated by Google across services and devices. Ads can be displayed to you based on the information derived from the use of the devices. By its own account, Google collects and saves no personal data of visitors to our website in this process. If you later visit a different website in the Google Display Network, advertisements that have a high probability of accounting for previously requested product and information areas will be displayed to you. By means of text files, user behavior while visiting the website can be analyzed and then used for targeted product recommendations for WAGO products and interest-based advertising for WAGO products (display of ads relevant to previously visited WAGO websites) (Art. 6 (1) (f) GDPR).

If you would like not to receive any interest-based advertising (objection), you can categorically deactivate the use of cookies through Google for these purposes by visiting the page https://www.google.de/settings/ads and entering corresponding settings. Alternatively, users can deactivate the use of cookies from third-party suppliers by visiting the deactivation page of the Network Advertising Initiative: http://www. .org/managing/opt_out.asp. You can also prevent cookies for Google Remarketing through a setting in your browser. Details to blocking cookies can be found under “Help” on your browser. You can find the corresponding cookie names in our Cookie Policy.

You can view the Google Privacy Policy at http://www.google.com/privacy/ads/.

This website uses Google Tag Manager. Google Tag Manager is a solution offered by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Inland; „Google“), with which marketers can administer website tags through an interface. The tool “Tag Manager” itself (which implements the tags) is a cookie-free domain and collects no personal data. The tool only provides for the forwarding of data and triggering of other tags that, in some circumstances, can themselves collect data. Google Tag Manager does not access this data. If there has been a deactivation at the domain or cookie level, this remains in force for all tracking tags that are implemented with Google Tag Manager.

We use Google Maps on the website in order to make orientation easier for you. Google Maps is a Google service (Gordon House, Barrow Street, Dublin 4, Ireland; “Google“). When viewing the contact pages, your web browser is instructed to load the functions and map data needed for this directly from the server of Google. These servers may reside in the United States or other countries of the world. We have no control options for this and receive no information from Google about whether you have exchanged corresponding map information during your visit to our page. Whether Google has only delivered technically necessary information to you or saved and evaluated further data about you or your system, such as IP addresses, information about your browser, etc., is not made available to us. Die Google Privacy Policy statement (https://www.google.com/intl/de/policies/privacy/index.html) also applies to Google Maps. We expressly indicate here that Google processes the following categories of data: device-related information, IP address, hardware settings, browser type, browser language, date and time of your query and referring URL, cookies (blockable by you in the browser settings, see also above), location-based information. Google can link the data with other data from you and uses the data collected in the course of the services for provisioning, maintenance, protection and improvement of the Google services, for the development of new services as well as to protect Google and its users. Google also uses this data to offer you customized contents – for example, to provide you with more relevant search results and advertisements. Using data collected through cookies and other technologies, such as pixel tags, Google improves your user experience and the quality of Google services as a whole. For example, Google facilitates the storage of your preferred language setting in order to display services in the language you prefer. Before Google uses information for purposes other than those listed by Google in the Google Privacy Policy, Google will ask you for your consent. With your consent, Google also shares data with third parties for contract data processing and for legal reasons. You can also change settings related to data privacy at Google when you log in there. In addition, Google abides by various self-regulation obligations and processes complaints.

This website uses the remarketing function “Meta Pixels” of Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (“Meta”), which has the data processed by Meta Platforms Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. This active program function (JavaScript) is used to understand the actions of visitors to this website, to measure the effectiveness of the advertising and to present interest-related ads (“Facebook Ads“) in the course of the visit to the social network Facebook and other websites. Through this JavaScript, a direct connection with the Meta servers is established during the visit to the website. In the process, the fact that you have visited this website is relayed to the Meta server, and Meta correlates this information with your personal Facebook user account and other profiles. The basis of the use is § 28 (1) first sentence no. 2 BDSG a. F.; Art. 6 (1) f GDPR. Admittedly, the data of Meta is stored and processed so that a connection with the respective user profile is possible and Meta can use the data for its own advertising purposes in accordance with the Meta Data Policy (https://www.facebook.com/about/privacy/). We assume that the information remains saved until you delete your Facebook account. You can find more detailed information about the collection and use of data by Meta and about your relevant rights and options for the protection of your privacy in the Meta Data Policy at https://www.facebook.com/about/privacy/. You can mange private sphere settings in your Facebook account. To do so, you must be logged in to Facebook.

Please click this link to prevent future data collection by Meta within this website (the opt-out only functions in this browser and only for this domain) and to exercise your right to object to this. This will save an opt-out cookie on your device. If you delete your cookies in this browser you must click on this link again.

Our website uses the marketing function “LinkedIn Insight Tag” of LinkedIn Ireland Unlimited Company (Wilton Place, Dublin 2, Ireland; “LinkedIn“). Each time one of our pages containing functions from LinkedIn is viewed, a connection with the LinkedIn servers is established. This informs LinkedIn that you have visited our websites with your IP address. The active program function (JavaScript) serves to understand the actions of visitors to our website in anonymized form, to gauge the effectiveness of advertising and to present interest-related ads (“LinkedIn Ads“) in the course of the visit to the LinkedIn social network and other websites. The LinkedIn Insight tag is integrated into our website for this purpose, which establishes a connection with the LinkedIn server if you visit our website while simultaneously logged into your LinkedIn account. This assignment attempts to function across devices, so that user behavior between different devices is also evaluated. The basis for this use is Art. 6 (1)(f) GDPR.

We maintain a profile on the social media LinkedIn. Our social media presences, and consequently our profile on LinkedIn, are intended to ensure the broadest possible presence on the internet. When you visit our profile on LinkedIn, LinkedIn can generally analyse your user behavior.

We use "LinkedIn Lead Ads" for customer acquisition. LinkedIn Lead Ads are advertising placements on LinkedIn, in which LinkedIn uses forms to generate leads and functions, and content of the LinkedIn service can be integrated. In such advertising, defined information is requested in accordance with our current campaign or other measures. If you have a LinkedIn account, the advertisement can be prefilled with the information you have shared on LinkedIn.

With LinkedIn Lead Ads we offer you a function with which you can provide us your user information using your LinkedIn account. We use this functionality to be able to address you with relevant content and target group oriented. We have a legitimate interest for the use of LinkedIn Lead Ads, which is for marketing purposes in the context of initiating business. The legal basis is Art. 6 (1)(f) GDPR.

If you are logged into your LinkedIn account and visit our profile on LinkedIn, LinkedIn can assign this visit to your user account. This also applies to advertising on LinkedIn via LinkedIn Lead Ads. However, your personal data may also be collected under certain circumstances if you are not logged in or you do not have a LinkedIn account. In this case, data may be collected e. g. via cookies that are stored on your end device or by recording your IP address.

With this collected data LinkedIn can create user profiles with your preferences and interests. In this way, interest-based advertising can be displayed to you within and outside the social media presence. If you have a LinkedIn account, the interest-based advertising can be displayed on all devices on which you are already or were logged in.

You can find additional information on data collection and use, as well as your options and rights for the protection of your privacy in the LinkedIn privacy policy at https://www.linkedin.com/legal/privacy-policy. If you are logged in at LinkedIn, you can deactivate data collection at any time at the following link: https://www.linkedin.com/psettings/enhanced-advertising.

Please click this link to prevent future data collection by LinkedIn within our website (the opt-out only functions in this browser and only for this domain) and to thereby exercise your right to object to this. This will set an opt-out cookie on your device. If you delete your cookies in this browser, you must click this link again.

WAGO uses the web analysis service of Crazy Egg, Inc. (16220 E. Ridgeview Lane, La Mirada, CA 90638, USA; "Crazy Egg"). To render the Crazy Egg service, Crazy Egg can gather information (previously accessed websites, country, device type, operating system, browser, browser window size, date, click times, click points and scroll depth, new and recurring) through the use of cookies for analysis and observation. This information is transmitted via direct communication between your browser and the servers of Crazy Egg with the use of your IP address. The data is used to analyze user behavior on our website in groups, never individually, in order to be able to derive optimization potentials therefrom. The data is evaluated manually at irregular intervals, at most one (1) year in the past. Users are randomly selected and not personally identified. According to a statement from Crazy Egg, none of your personal data is collected, processed or used through the operation of Crazy Egg and the use of cookies. Merely usage profiles are created through the use of pseudonyms. The data collected under a pseudonym is not amalgamated with real data from you. The data is collected in order to visually depict the frequency of pages visited and the clicks and may include the following: browser information, end device used, IP address, duration of the visit, location. The results are processed into reports, which we use to optimize our websites.

To exercise your right of refusal and prevent future data collection by Crazy Egg within this website (the opt-out function only takes effect in this browser and only for this domain), please click this link. This will set an opt-out cookie on your device. If you delete your cookies in this browser you must click on this link again.

You can find the Crazy Egg Privacy Policy at https://www.crazyegg.com/privacy.

Our website uses the conversion tracking of Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). For this, Microsoft Bing Ads sets a cookie on your computer if you have reached our website through a Microsoft Bing ad. Microsoft Bing and we can recognize in this manner that someone has clicked on an ad, was redirected to our website and has reached a previously designated target page (conversion page). With this, we learn only the total number of users who have clicked on a Bing ad and were then redirected to the conversion page. No personal information on the identity of the user is communicated. If you do not wish to participate in the tracking process, you can also refuse the setting of a required cookie for this – for example, through a browser setting that generally deactivates the automatic setting of cookies. You can find further information on data privacy and the cookies used at Microsoft Bing on the website of Microsoft (https://privacy.microsoft.com/de-de/privacystatement).

Please click this link to prevent future data collection by Microsoft Bing Ads within this website (the opt-out only functions in this browser and only for this domain) and to exercise your right to object to this. This will save an opt-out cookie on your device. If you delete your cookies in this browser you must click on this link again.

By means of the services of AppDynamics Inc. (“AppDynamics“), a Delaware corporation with registered office at 303 Second Street, North Tower, 8th Floor, San Francisco, CA 94107, USA, data is collected and further processed in anonymized form for analysis and for the continuous improvement of our website. This happens through the use of cookies. Analysis of the collected and transmitted data enables AppDynamics to detect and present performance-related weaknesses of our website. The presentation expressly relates to analysis of internal system problems so that they can be recognized and remedied early and the stability of our website can be guaranteed.

We configure AppDynamics in such a way that, in general, no personal data (no anonymized IP addresses as well) is collected and stored. For the review of performance-related vulnerabilities, WAGO only uses data which includes no personal data.

For online surveys, we employ the services of Netigate Deutschland GmbH (Untermainkai 27-28, 60329 Frankfurt am Main, Germany; "Netigate"). We have carefully chosen and engaged this supplier pursuant to Art. 28 GDPR.

Any participation in this survey is on a solely voluntary basis. Netigate processes and saves information provided by users solely for purposes of evaluating the survey on our behalf, provided that any requested personal data—such as name, email address, etc.—is anonymized, particularly without the IP addresses of users.

Thus, in the case of anonymous surveys, no information which permits conclusions about survey participants is saved. Only the date and time of your participation are saved.

Any personal information you divulge during the survey is understood as voluntary and is saved in accord with local law. Unless explicitly set forth in the survey description or you have granted your express consent, no personal data is transferred to thirds. We explicitly inform you that if the survey also elicits personal information exceeding its purpose (e.g., name, address, company, etc.), we will understand it to be additional voluntary information and collect and use it accordingly.

In the case of surveys in which personal data is requested as essential elements of the survey, especially as with customer satisfaction and individualized surveys and questionnaires, the information listed therein is transmitted to us and stored because of our legitimate interests in speed as well as optimization of our online offering and customer service (Art. 6 (1) (f) GDPR). If you are already our customer or will be in the future, we may collect, save, modify and transmit the data for the establishment, execution or termination of the contractual relationship without the need for your consent and for as long as the law permits us to do so (Art. 6 (1) (b) GDPR).

In other cases—even while the contractual relationship has not yet come into being—we store your data no longer than two (2) years, or longer if the law requires this of us. You have a right to object, with future effect, regarding data transmitted to us through the questionnaire. You exercise your right to withdraw through a communication to us.

Further information on the Netigate privacy policy is available here: https://www.netigate.net/de/impressum/#legal.

We make a chat function available on our website. Within the chat function, you can interact with a chatbot ("Cognigy.AI") as well as communicate with one of our employees via a live chat ("Userlike").

Cognigy.AI is a chatbot software of Cognigy GmbH, (Speditionstraße 1, 40221 Düsseldorf, Germany). Userlike is a live chat software of Userlike UG (limited), (Probsteigasse 44-46, 50670 Cologne, Germany). We have carefully chosen and engaged these suppliers pursuant to Art. 28 GDPR. For this, we have entered into an additional processing agreement with both Cognigy GmbH and Userlike UG which specifies the object and duration of the processing, the type and purpose of the processing, the type of personal data, the categories of data subjects and the duties and rights of the controller (pursuant to Art. 28 (3) GDPR).

When you start a conversation via the chat function, a command is sent to Cognigy via Userlike, which initially makes you interact with the chatbot. In some cases it may be necessary to be redirect you to the live chat (e.g. due to the complexity of the request). If you are redirected to live chat, you will be informed in the chat window that you are now in live chat with one of our employees. To be able to answer your enquiry in the best possible way, the complete, previous communication with the chatbot is visible in the live chat.

Within the chat function, you can give for example the following information about yourself: first name, last name, email address. Depending on the course of the conversation (both with the chatbot and in the live chat), it may happen that you transmit further personal data in the chat. The type of this data hinges strongly on your query or the problem you describe.

However, this data might, by way of example, involve essentially the following types:

Licence information;
a specific order number;
Documents, such as invoices or orders in which personal data was processed;
Information about your orders;
Audio and voice recordings;
Photographs.

Your data is processed based on your consent or to carry out contractual and/or pre-contractual measures (Art. 6 (1) a), b) GDPR).

In addition, WAGO stores the date and time of the chatbot and live chat conversations (“chat conversations”) as well as the content of the chat conversations themselves ("chat transcript"). If the name or email address indicated are associated to a WAGO customer number, this number can be traced by the particular WAGO customer service representative during the live chat.

During the conversation with the chatbot, you can give your consent for the chat history to be forwarded to WAGO for further processing. This can be useful in cases where you make a specific request that cannot be answered by our chatbot and, for example, cannot be forwarded to the live chat (e.g. because you use the chat function outside of our business hours or no employee is immediately available). If the name or email address provided is assigned to a WAGO customer number, this can then be traced by a WAGO customer advisor after the chatbot conversation. We also process your data in these cases exclusively in accordance with Art. 6 (1) a) and b) GDPR.

Details on the device you use (web browser, IP address) are also collected in the course of the chat function. This information is required for the chat function to work properly and so that the quality of the chat function can be monitored, your queries answered and statistics compiled.

To facilitate a conversation in the form of a real-time chat, Cognigy and Userlike use cookies which are stored on your computer. You can find further information on the function of cookies in our Cookie Guideline. Viewing our website loads the chatbot widget in the form of a JavaScript file from Amazon Web Services. The chat widget technically constitutes the source code that is executed on your computer and facilitates the chat.

The processing of all this data serves to provide you a speedy and efficient contact option and thus to improve our customer service.

In addition, you can access your chat conversations at a later time. In order to ensure that an authorized recipient is involved, it is required that you give your e-mail address. A confirmation code is sent to this email address afterwards, which you absolutely need to retrieve your chat conversations.

Should the chat function not be reachable, you can leave us a message. For this it is necessary that you supply the following information about yourself: names (incl. first and last name), address and your email address. In this case, your data is processed based on your consent (Art. 6 (1) a) GDPR).

Please note that it is only possible to retrieve your chat conversation within six (6) months after the completed conversation, because all chat conversations are automatically deleted after this time. We save your chat conversations for six months in order to spare you extensive explanations on the history of your query in some circumstances, to engage in continual quality control of our chat function and in order to be able to guarantee the security of our information technology systems.

If you do not wish your chat conversations to be saved, you are welcome to inform us of this at the contact addresses listed below. In that case we will promptly erase stored chat conversations.

As soon as you have opened the chat function window, your data are transferred to Userlike UG. By using the chatbot function, your data will also be transferred to Cognigy GmbH. When you enter messages in the chat window, your browser builds a direct connection with the Userlike UG servers and the Cognigy GmbH servers, where the data you have entered is processed.

We are not aware that Userlike or Cognigy accesses further data than indicated above, but this also cannot be completely ruled out.

Further information on the Userlike UG (limited) privacy policy is available here: https://www.userlike.com/de/terms#privacy-policy

Further information on the Cognigy GmbH privacy policy is available here: https://www.cognigy.com/privacy-policy.

We wish to develop our website optimally and, for this, collaborate with trbo GmbH (Leopoldstr. 41, 80802 Munich, Germany; "turbo”), whose tracking tools we use in order to manage and improve our online offerings. We implement these tools in order to quantify the use of our online offerings and the effectiveness of our online advertising. This helps us understand which pages are especially attractive to the users of our services, which products interest our customers most and which individual offerings we should provide for our respective website users.

The data collected and used in this context is always stored only under a pseudonym (e.g. a random identification number) and is not conflated with your personal data (e.g. name, address, account number, etc.). If and when trbo obtains access to the data, this occurs exclusively on our behalf and under our supervision. For this, we have entered into a contract with trbo for processing personal data on our behalf (pursuant to Art. 28 (3) GDPR).

Technically, we use the installed tracking tools, particularly so-called "cookies" and "web beacons," to collect the following information: which pages are visited, when, how often and in what order, which products are searched for, which links or offerings are clicked on and which orders are placed.

Link If you prefer that we not collect and use information on your usage of the website in this manner, you can object to it (so-called “opt-out”) at the following link TRBO OPTOUT COOKIE. For this purpose, a corresponding opt-out cookie, which contains no data suitable for tracking but which merely makes it possible to recognize your objection to the data collection, is set on your computer so that this is no longer performed.

We use „Contentsquare“ a Contentsquare S.A.S. Web analysis service (5 boulevard de la Madeleine, 75001 Paris, France). The German branch is located at Implerstraße 25a, 81371 Munich, Germany.

Contentsquare employs the cookies described in our Cookie Policy that facilitate analysis of your use of our websites and online services

In the event of your consent, the interaction data of your visit to our website is collected in anonymised form with the help of Contentsquare for marketing purposes and to optimise the user-friendliness of the website using cookies. The legal basis f is Art. 6 para. 1 a) GDPR.

Contentsquare uses the data and information to analyse visits to the website in order to compile reports about the website activities for us and to provide other services related to website activity and internet usage. This us is anonymised.

Contentsquare will also transfer this information in some cases, when legally mandated or to the extent that third parties process this data on behalf of Contentsquare.

By default, Contentsquare deletes all data, at the latest after 13 months.

If you prefer that we not collect and use information on your usage of the website in this manner, you may withdraw your consent at any time with future effect. Alternatively, you can prevent the collection and processing of your data by the Contentsquare analysis tool at any time by making certain browser settings. You can find details on this in the help of your browser.

Further information on the Contentsquare privacy policy is available here: https://Contentsquare.com/de/privacy-and-security/ or here https://Contentsquare.com/de/gdpr/.

To design, create and process online and opinion surveys, we work with Qualtrics (Oskar-von-Miller-Ring 20, 80333 Munich, Germany). We have carefully chosen and engaged this provider pursuant to Art. 28 GDPR.

Any participation in surveys is on a solely voluntary basis. For this, we have entered into a contract with Qualtrics for processing personal data on our behalf (pursuant to Art. 28 (3) GDPR).

Any personal information you divulge during the survey is understood as voluntary and is saved in accord with local law. Unless explicitly set forth in the survey description or you have granted your express consent, no personal data is transferred to third parties. If the survey also elicits personal information in excess of its purpose (e.g., name, address, company, etc.), we will indicate in the course of the survey that the additional information we collect and use is voluntarily given.

In the case of surveys in which personal data is requested as essential elements of the survey, especially as with customer satisfaction and individualized surveys and questionnaires, the information listed therein is transmitted to us and stored because of our legitimate interests in speed as well as optimization of our online offering and customer service (Art. 6 (1)(f) GDPR). If you are already our customer or will be in the future, we may collect, save, modify and transmit the data for the establishment, execution or termination of the contractual relationship without the need for your consent and for as long as the law permits us to do so (Art. 6 (1)(b) GDPR).

In other cases – even while the contractual relationship has not yet come into being – we store your data no longer than two (2) years, or longer if the law requires this of us. You have a right to object, with future effect, regarding data transmitted to us through the questionnaire. You exercise your right to withdraw through a communication to us.

We use tracking tools when you participate in a survey or opinion poll. Technically, we use the installed “cookies” and “web beacons” tracking tools, which are generally used to track survey sessions so that they are not repeated, or to save the session.

If you prefer that we not collect and use information on your usage of the website in this manner, you can object to it (so-called “opt-out”) at the following link: QUALTRICS OPTOUT COOKIE. For this purpose, a corresponding opt-out cookie, which contains no data suitable for tracking but which merely makes it possible to recognize your objection to the data collection, is set on your computer so that this is no longer performed.

Further information on the Qualtrics privacy policy is available here: https://www.qualtrics.com/privacy-statement/

IV. Cookies when Visiting our Website

Please visit our website with special information on the subject of cookies.

V. Collection, Storage and Utilization of Usage Data when Visiting our Website with Registration and after Login

No online orders can be completed without your registration with your company data, with the result that no contracts on the online system can be entered into. If you wish to initially forego the online ordering option, prices and the like, we also offer you a registration with just email address and password. In addition, you can contact our sales team through other means of communication.

We will use the data you supply in the complete registration to verify your eligibility to purchase goods in accordance with our customer criteria. We will store the data and the time and result of the review in order to be able to permanently maintain the activation and perform any further review.

At login, your login data is compared with that in our database of stored access data. We only save failed logins in your user account to enable us to block the account after five successive failed logins to prevent unauthorized access attempts and protect you and us against attempted fraud (Art. 6 (1)(a), (b) and (f) GDPR).

When you place goods in the shopping cart or on the watch list, this is understood as a request to save this accordingly in our systems for you. We will store the noted goods and quantities in the account in order to fulfill your wish that they be stored and in order to be able to make the shopping cart or watch list available to you at the next login; in this way, we can offer you a simple option for ordering a variety of goods at the right time Art. 6 (1)(b) and (f) GDPR). The shopping cart remains stored until the order is placed, but for no longer than two years after the last change. The watch and comparison lists also remain stored for a maximum of two years after the last change, but are only relatable to your browser until you delete cookies or switch the browser or device.

If we display prices to you, we will use your data to identify individual prices, minimum order amounts and free delivery limits from our database that apply to you and make it possible for you to order on these terms (Art. 6 (1)(a) and (b) GDPR).

Data needed for the delivery is queried as part of the ordering process (Art. 6 (1)(b) GDPR). At first, this data is cached only briefly on our servers in order to make a multi-step sequence possible and then stored long-term only when you submit the order. In addition, we will also enter data into the database which you submit by fax or telephone and treat it like data from an online order. The data stored for order and service processing, for displaying order tracking and a history in your account, for facilitating subsequent orders and for satisfying legal retention requirements (Art. 6 (1)(b) and (f) (GDPR).

To process the order (Art. 6 (1)(b) GDPR), it may be necessary to share your personal data and data arising from the order with enterprises which we engage for contract processing. This may, for example, be a bank for payment processing or a logistics partner for shipment of the goods to you. Only necessary data is shared.

In addition, we use your name and address data to conduct a credit check manually, depending on the project. The credit check is not performed based on an automated individual decision of the shop system, but primarily on WAGO's behalf through Verband der Vereine Creditreform e. V. (Hellersbergstraße 12, 41460 Neuss, Germany) and in rare cases additionally through Bisnode Deutschland GmbH (Robert-Bosch-Straße 11, 64293 Darmstadt, Germany). These credit agencies will use your data to check whether you are already listed in the database of the credit agencies and existing data, such as about earlier payment defaults or ongoing contracts, is ascribable to you. In this way, we receive information about your previous payment history and credit information. We use the information from the credit agencies solely to protect us against potential payment defaults, wherein our overriding legitimate interest in terms of Art. 6 (1) (f) GDPR exists. We will, in any event, deliver to you with prepayment, submission of a bank guaranty or credit insurance unless other reasons preclude delivery. We save the data we have received from the credit agencies for the duration of the business relationship in order to reduce queries with credit agencies.

We use data from the registration pursuant to Art. 6 (1) (b) and (f) GDPR. The credit agencies act based on Art. 6 (1) (f) GDPR in conjunction with § 31 BDSG.

When the contact form is used, the information listed there is transmitted to us and stored because of our legitimate interests in speed as well as optimization of our online offering and customer service. We use the data exclusively for replying to your inquiry and, if the inquiry should relate to a contractual relationship, or a contractual relationship arise therefrom, for initiating and handling the contractual relationship (Art. 6 (1)(a), (b) and (f) GDPR). If you are already our customer or will be in the future, we may collect, save, modify and transmit the data for the establishment, execution or termination of the contractual relationship without the need for your consent and for as long as the law permits us to do so.

In other cases – including while the contractual relationship has not yet come into being – we store your data no longer than two years, or longer if the law requires this of us. You have a right to object, with future effect, regarding data transmitted to us through the contact form. You exercise your right of revocation through a communication to us.

If you have registered for our newsletter with your email address, we also use your email address beyond account management for our own advertising purposes, as defined in further detail during the newsletter registration, until you cancel the newsletter subscription (objection option; Art. 6 (1) (a) and (b) GDPR). Should no other advertising purposes be defined, our newsletter will only contain our company information about product highlights, new products, product updates and services as well as special offers and contests from WAGO, up-to-date WAGO corporate information and event dates. By subscribing to our newsletter, you agree to its receipt and the described processes.

We use the software solution “Evalanche” of the German supplier SC Networks as a mailing service provider in email marketing. The newsletters contain a so-called “web beacon,” a pixel-sized file that is retrieved from the SC Networks/Evalanche server when the newsletter is opened. Technical information—such as information on the browser and your system, the end device used and the mail client as well as your IP address and time of the retrieval—is initially collected as part of such call-up. This information is used for the technical improvement of the services with the aid of the technical data or the target groups and their reading behavior based on their retrieval locations (which are ascertainable with the help of the IP address) or the access times.

The statistical inquiries also include the observation whether the newsletters are opened, when they are opened, which links are clicked and whether the delivery of the emails was successful. In addition, the reading duration is recorded, this only occurring on a target group basis. Although, for technical reasons, this information can be matched to the individual newsletter recipients, it is neither our endeavor nor that of SC Networks/Evalanche to monitor individual users. Instead the analyses help us discern the reading habits of our users and to customize our content to them or send varying content commensurate with the interests of our users.

We use the so-called double opt-in process to document the newsletter consent and prevent misuse of your data. Through this process we ensure that the recipient would actually like to receive our newsletter. After the registration you receive an email in which you are asked for confirmation of your newsletter registration. We will not send our newsletter to you until after the reconfirmation.

The registrations for the newsletter are logged in order to be able to substantiate the registration process in accordance with the legal requirements. This includes the storage of both the time of registration and confirmation as well as the IP address. Changes in your stored data are similarly logged.

You can revoke your consent to the receipt of our newsletter at any time. You can unsubscribe at the Link in the newsletter or by sending a written notice to WAGO Electronic Pte Ltd, Marketing Department: 138 Joo Seng Road, #06-01, Singapore 368361. In case of a written notice, the cancellation is implemented with us within three (3) weeks of receipt.

The consents to the sending of email addresses occur based on Art. 6 (1) (a), Art. 7 GDPR and § 7 (2) no. 3 or (3) of the German Fair Trade Practices Act (UWG). Performance of statistical inquiries and analyses, and logging of the registration procedure, take place based on our legitimate interests under Art. 6 (1) (f) GDPR. Our interest is directed towards the deployment of a user-friendly and secure newsletter system that is in keeping with our business interests, serves the direct advertising, among other things, and meets user expectations.

If we use your personal data for direct advertising, you may object to this at any time pursuant to Art. 21 GDPR by notifying us.

1. General

We offer you an application service in the form of a login area. You can register there and call up the application assistant, which will lead you through our application service. There you will have to give at least the following information about yourself: first name, last name, email address and user name. Other than that, you can supply all data about yourself that you feel is useful for the application.

When you submit an application or when we initiate a potential employment relationship, if applicable, we use your personal data to check the suitability of the application as well as to make personal contact with you (Art. 6 (1) (a) and (b) GDPR). Should the advertised position be outside the European Union, we will forward your personal data, as needed, to the corresponding country outside the EU (Art. 49 (1) (b) GDPR, if no adequacy decision exists for the country pursuant to Art. 45 (3) GDPR or appropriate safeguards are in place pursuant to Art. 46 GDPR).

In the event that your application cannot be considered at the moment, you have the option to manage your application data in the login area. We store and use your login data, as well as the data you have given, in order to provide you access, and management and application options (Art. 6 (1) (a) and (b) GDPR). In addition, when you submit new applications, we use the data from your earlier application for comparison (Art. 6 (1) (a) and (b) GDPR). We initiate the erasure process six (6) months after your last login. This begins with a notice to you about the imminent erasure, for which we use your email address (Art. 6 (1) (a) and (b) GDPR). You can withdraw your consent to the storage and processing of your application data at any time with future effect and, in addition, manage each individual application in the login area.

If you do not wish to consent to our online application service, you are welcome to send us an application by email or on paper with the same prospects. We will review this application only once (Art. 6 (1) (a) and (b) GDPR).

If we enter into an employment relationship with you, we will migrate your data from the application to the personnel file and store it for the duration of the employment relationship plus any additional statutory retention periods (Art. 6 (1) (a), (b) GDPR, § 26 (1) BDSG). Before execution of the employment contract, we will again inform you specifically of our use of data in the employment relationship.

2. Performance of management audit

We conduct management audits to check various leadership skills. For this purpose, we employ the services of the service provider Moldzio & Partner – Institut für Personalauswahl (Große Straße 21, 22926 Ahrensburg, Germany; “Moldzio & Partner”). We have carefully chosen and engaged this service provider pursuant to Art. 28 GDPR. For this purpose, we have concluded a commissioned data processing agreement which specifies the subject-matter and duration of the processing, the nature and purpose of the processing, the type of personal data, the categories of data subjects and the obligations and rights of the controller (pursuant to Art. 28 (3) GDPR).

As part of the selection process, it may be necessary to transmit all or parts of your application documents to Moldzio & Partner. This might be necessary to make the most accurate forecast as possible for the fit between the individual applicant and the vacant position.

The processing of your application documents by Moldzio & Partner is based on the verification of suitability and thus, for the initiation of a possible employment. The processing is carried out exclusively for diagnostic purposes. The legal basis is Art. 6 (1) (b) GDPR.

If the service provider Moldzio & Partner conduct a management audit, we will inform you in advance (in text form). Afterwards, you will receive an invitation to the management audit from Moldzio & Partner, or eventually from us, with further information about the audit process.

You may object to the processing of your personal data at any time. To do so, simply send an informal message to jobs@wago.com.

Further information regarding the data protection regulations of Moldzio & Partner is available here: https://moldzio.com/datenschutz/.

3. Recruiting through XING TalentManager and XING TalentpoolManager

a) You maintain a XING profile.

If you have a XING profile, we use the XING TalentManager (XTM) and XING TalentpoolManager (XTP) to discover and contact you at XING as a potential new employee. XTM and XTP are products of New Work SE (Dammtorstraße 30, 20354 Hamburg, “XING).

We can search for candidates on XING and manage applications and profiles from XING members for our recruiting purposes. Our recruiting manager (“Recruiter”) is the only person to use and access XTM.

Inside the XTM, several of our recruiters can work together and exchange or share information (correspondence, conversations, projects, notes, commentary, etc.). This prevents us from approach applicants several times or losing important the important information about applicants.

When you specify WAGO in your user profile as preferred employer, we additionally process your profile in XTP. With XTP, it is possible for us to create ”Talent Pools” and use them to manage interesting XING members and maintain contact with them for future searches. We are informed about the talent pool’s relevant activities in XING and can use campaigns to easily keep in contact with candidates.

In XTM and XTP, we process all data disclosed by your XING profile, as well as additional information you might voluntarily relate in the context of a contact solicitation by our Recruiter. We do not save or copy your XING profile at this stage; instead, we create a link to your profile through a service offered by XING.

The legal basis for this data processing is Art. 6 (1) (f) GDPR. We have a legitimate interest in the profession and career network XING, and in actively searching for suitable candidates for our company and contacting the users. We also have a legitimate interest in recording your profile if you have entered WAGO as desired employer.

We delete the link to your profile as soon as we determine that we would not contact you as potential candidate or as soon as you signal us that you have no interest in occupation in our company. If you delete your XING profile, your data is no longer visible in XTM or XTP; not even for us.

Further, you have the option of restricting the visibility of the data you entered in your XING profile. You can make the necessary settings under https://www.xing.com/settings/privacy.

Information about data processing in association with the e-Recruiting products is available in the XING privacy policy.

If you would like to retrieve the data kept by XING, you call this up yourself in the settings area of your XING profile, or contact New Work SE, Data Protection Officer, Dammtorstraße 30, 20354 Hamburg.

b) You do not maintain a XING profile.

If you do not have your own XING profile, you are only admitted in the XTM and/or XTP XTP account if you have voluntarily granted us your consent to do so. When the application process is finished (rejected application), we will inform you about the possibility for recording in the XTM or XTP, including further information about data protection and revocation options in transparent form. The legal basis for this collection is Art. 6 (1) (a) GDPR.

Of course, you may object to the processing of your personal data in both cases a) and b) at any time. To do so, just send a corresponding informal message to jobs@wago.com. After receiving your objection, we will no longer process your personal data unless we can verify compelling legitimate grounds for the processing that outweigh the interests, rights and freedoms of yourself and/or others, or the processing serves the assertion or exertion of, or defense against, legal claims.

For webinars we use the services of the provider Cisco Systems Inc. (170 West Tasman Dr., San Jose, CA 95134, USA; "Cisco"). We have entered into contractual arrangements with Cisco which ensure the privacy of our webinar participants. In provisioning the webinar and associated data processing, Cisco is the controller for the processing. You can find the privacy policy here: https://www.cisco.com/c/de_de/about/legal/privacy-full.html.

Your data is processed based on your consent (Art. 6 (1) (a) GDPR). To participate in the webinars, it is required that you give at least the following information about yourself: first name, last name and email address. The following information is additionally required: company name and headquarters (street, number, postal code and town).

The webinars are regularly recorded in order to provide them on our website for later retrieval. In order to avoid recording the real name of the participants, questions posed by participants during the seminar are not recorded. However, the orally repeated questions and the associated responses are recorded and provisioned for later access. However, the questions are reproduced orally only in anonymous form, disallowing any identification of the participants.

If you attend a webinar, you receive additional information on the event in a suitable manner with the registration for attendance and, where applicable, after the end of the webinar. This information might, for example, be an event reminder, the webinar recording or also customer satisfaction surveys on the webinar (Art. 6 (1) (b), (f) GDPR).

If, along with registering for a webinar, you have also registered for our newsletter, we will also use your email address beyond account management. However, this only applies to our own advertising purposes, which are described in detail in the newsletter registration, until you cancel your newsletter subscription (objection option, Art. 6 1(a) and (b) GDPR). The regulations under Chapter V, “Collection, Storage and Utilization of Usage Data when Visiting our Website with Registration and after Login” and Section 5, “Email Newsletter and Other Direct Advertising.”

We make the ASTRAS supplier portal (“ASTRAS”) available to you. ASTRAS is a software from Allocation Network GmbH (Arabellastraße 17, 81925 Munich, Germany). We have carefully searched out and commissioned this supplier pursuant to Art. 28 GDPR. For this, we have entered into an additional processing agreement which specifies the object and duration of the processing, the type and purpose of the processing, the type of personal data, the categories of data subjects and the duties and rights of the controller (pursuant to Art. 28 (3) GDPR).

The following personal data may be processed in the context of the use of ASTRA by WAGO:

Personal master data; e.g., name, professional title and industry affiliation
Contact and address data; e.g., physical address, email address, telephone and fax numbers
Bank details; other account and payment data
Tax data; e.g., tax and/or VAT ID, contractual data such as type and amount of the ordered goods or provided services
Creditworthiness and payment conditions
Data due to complaints
Legitimation and authentication data; e.g., identification data, signature, company stamp and passwords
Historic data regarding the business relation between yourself and us and companies connected with us
Advertising and sales data, including information specific to target groups
Data within the scope of ongoing contact maintenance or business acquisition; e.g., data regarding conversations that occurred, including date, time and purpose
Copies of the correspondence, insofar as they are in accord with intended use and legal basis by writing, by email or by telefax

We use your data for the following purposes:

To render the desired offerings we request from you;
to ensure that our website and the contents contained therein is presented to you in the most effective and interesting way possible;
to fulfill our obligations arising from contracts concluded between yourself and us;
to enable your participation in interactive orders, insofar as you want this;
to inform you of changes in our performances.

We collect, save, process and use your personal data when, to the extent that and for as long as required for the potential initiation, justification, transaction or termination of a contractual relationship. The legal basis for this is Art. 6 (1) (b) GDPR.

Beyond this, personal data are collected, saved, processed and used only if a legal provision mandates or permits it or you have given your consent. We will inform you of the applicable legal provisions at a separate location.

Within the scope of the initiation of business relationships and within the limits of what is legally permissible, we are entitled to check the supplier‘s risk of payment default, for the purpose of deciding about the justification, transaction or termination of a sales contract.

In this regard, probability values for the customer‘s future actions are collected and processed. Supplier address data and credit data from credit agencies are also used in calculating these probability data.

For this check, it is possible that services from credit agencies or other thirds are claimed; to serve this purpose, data from you is conveyed to them or requested by them.

Data are collected, processed and used for this purpose on the basis of Art. 6 (1) (b) and (c) GDPR.

Within this legal context, we are also entitled to convey the supplier data to thirds, if and to the extent that such is necessary for the performance of pre-contractual measures and fulfillment of this contract (e.g., for dispatch, invoicing or customer maintenance) per Art. 6 (1) (b) GDPR or fulfilling a legal obligation in the sense of Art. 6 (1) (c) GDPR is required. In required cases – to the extent that is legally permissible – we will forward this data to thirds; e.g., debt collection agencies; under some circumstances, also for the purpose of debt collection in accord with Art. 6 (1) (b) and/or (f) GDPR.

If you wish to download information ("Downloads") via our website or via the WAGO Download Center, prior registration is required. For registration, both your personal data (title, first name, surname and e-mail address) and company data (company name, street/house number, postcode, town and country) are processed. This data is required to prevent unauthorised access attempts, to enable clear allocation, to carry out sanctions list checks and to protect us against fraud attempts (Art. 6 para. 1 a), c) and f) DSGVO). Furthermore, you have the possibility to share further - optional - information about yourself and/or your company with us.

In addition, your personal data will be collected, stored, processed and used by us in particular if, to the extent and for as long as this is necessary for the potential initiation, establishment, performance or termination of a contractual relationship. Thus, we may collect, store, modify and transmit the data for the purpose of establishing, implementing or terminating the contractual relationship without requiring your consent and as long as we are permitted to do so by law. The legal basis for this is Art. 6 para. 1 b) DSGVO.

Thus, we use your personal data in particular for the following purposes:

To enable the downloads you have requested from us;
To ensure that our website and the content it contains is presented to you in the most effective and interesting way possible;
To fulfil our obligations under any contracts entered into between you and us;

Further collection, storage, processing and use of personal data will only take place if required or permitted by law, or if you have consented to it. We will inform you of the applicable legal basis at a separate point.

In other cases, i.e. also as long as the contractual relationship has not yet come into existence, we will store your data for no longer than two (2) years, or longer if the law requires us to do so.

In order to process the sanctions list check (Art. 6 para. 1 c) DSGVO), it may be necessary to pass on your personal data and data from the registration mask to companies that we use to carry out the sanctions list check. In these cases, we only work with service providers that we have contractually obligated to comply with data protection requirements or that are already obligated to comply with data protection requirements due to legal requirements. In both cases, only necessary data is passed on.

Within the scope of the download, technical information such as information on the browser and your system, the end device used as well as your IP address, the number of downloads per artefact and the time of the download are initially collected. This information is used for the technical improvement of the services based on the technical data or the target groups and their download behaviour based on their download locations (which can be determined with the help of the IP address) or the access times. Personal evaluations do not take place. For example, we will not contact you on the basis of your personal download behaviour - without corresponding consent or other legal basis.

VI. Smart Designer Project Planning

We offer you free online project-planning software for the configuration of our products. You can register there to store your own projects and view finished projects again at a later time. There you will have to give at least the following information about yourself: last name, first name, email, company name, address (street address, postal code, city), country, password.

The recorded data is used for self-initiated price inquiries and orders arising from the projects from the configurator and displayed with the created project documentation Art. 6 (1)(b) and (f) GDPR).

You can select “do not accept cookies” in your browser settings in order to prevent the use of cookies. Use of the Smart Designer is not possible in such a case.

If you have also registered for our newsletter in Smart Designer, we will also use your email address for account management as well as for any price queries, project planning and orders pertaining to projects created with the configurator that you authorize. However, this only applies to our own advertising purposes as explicitly described in the newsletter registration and until you have canceled your request for the newsletter (objection option, Art. 6 1(a) and (b) GDPR). The regulations under Chapter V, “Collection, Storage and Utilization of Usage Data when Visiting our Website with Registration and after Login” and Section 5, “Email Newsletter and Other Direct Advertising,”

VII. Information on the processing of personal data when using Office365 products

Microsoft Corporation
1 Microsoft Way
Redmond, Washington 98052, USA

(also "Microsoft" herein)

Privacy Policy at Microsoft
Microsoft Corporation
Chief Privacy Officer
1 Microsoft Way
Redmond, Washington 98052, USA

Microsoft Ireland Operations Limited is the data privacy representative of Microsoft for the European Economic Area and Switzerland.

The data protection officer at Microsoft Ireland Operations Limited can be reached at the following address:

Microsoft Ireland Operations, Ltd.

One Microsoft Place

South County Business Park

Leopardstown

Dublin 18, D18 P521, Ireland

We process your personal data for easy and mutual collaboration when using the Office365 range of products from Microsoft.

The type and purpose of processing are therefore given within context of provision of professional services in accordance with WAGO's volume license contract and all service agreements concluded between WAGO and Microsoft.

We process your personal data on the basis of Art. 6, (1) (f), GDPR. Our legitimate interests here within the corporate group lie in internal administration and in an appropriate relationship between the person involved and the responsible party. Should processing be authorized through a different legal basis, we will inform you of this separately at an appropriate place.

Prior registration is required before the Office365 product range can be made available to you. At least the following data is required for this form of processing:

Display name (can consist of your first and last name, for example)
Email address

After you have registered, you also have the option to personally supply the following data within your profile:

First and last name
Position in company
Contact information
Business phone numbers
Business address (street, number, postal code, town)
Profile photo

In the course of the collaboration, we process personal data contained in emails, documents and other electronic data in the context of online services.

Depending on the specific use of the Office365 range of products, this can include:

Basic personal data (such as place of birth, street name and address, postal code, place of residence, country of residence, cell phone number, first name, last name, initials, email address, gender, date of birth), including basic personal data of family members and children;
Authentication data (e.g., user name, password or PIN, security question, audit trail);
Contact information (e.g., addresses, email addresses, telephone numbers, social media names, emergency contact information);
Unique ID numbers and signatures (e.g., social security number, bank account number, passport and ID number, driver's license number, vehicle registration data, IP address, personnel number, student number, patient number, signature, unique identification for tracking of cookies or similar technologies);
Pseudonymized identifiers;
financial and insurance data (e.g., insurance number, bank account name and number, credit card name and number, invoice number, income, type of insurance, payment history, credit rating);
business data (e.g., purchase history, special offers, subscription information, payment timeline);
biometric data (e.g., DNA, fingerprints and iris scans),
location data (e.g., mobile communications ID, geolocation data, location at beginning/end of call; location data obtained through use of WLAN access points);
Photos, videos and audio;
Internet activities (e.g., browser history, search history, reading, watching television, listening to radio);
device identification (e.g., IMEI number, SIM card number, MAC address);
profiling (e.g., based on observed criminal or anti-social behavior or pseudonymized profiles based on visited URLs, click streams, surfing protocols, IP addresses, domains, installed applications or profiles based on marketing preferences);
personnel and hiring data (e.g., indication of employment status, hiring information (such as CV, employment history, training/education history), function and position data, including hours worked, evaluations and salary, information on work permit, availability, employment conditions, tax details, payment details, insurance details and location and company);
training data (e.g., training history, current training, grades and results, highest qualification, learning disability);
nationality and residence information (e.g., citizenship, naturalization status, marital status, nationality, immigration status, passport data, information on place of residence or work permit);
Information processed for performing a task executed in the public interest or in the exercise of public authority;
special categories of data (e.g., ethnic origin, political views, religious or philosophical beliefs, union membership, genetic data, biometric data for unequivocal identification of a natural person, data on health, sexual relationships or sexual orientation of a natural person, or data on criminal convictions or criminal offenses); or
all other personal data cited in Article 4 GDPR.

For all other protocol and telemetry data, please refer to the provider‘s data privacy declaration under https://privacy.microsoft.com/de-de/privacystatement.

We process only the data we have received from you personally, or data we receive as a function provider within our group of companies (see https://www.wago.com/de/wago-gruppe/international).

In some cases we may receive your personal data from a representative of your organization, from your employer or from another third party as part of an existing or future partnership or customer relationship.

Internal functions: Communication partners and holders of functional positions at WAGO

External functions: Please note here that on collaboration platforms in particular, it may be possible for third parties (such as members of other organizations) besides us, you and your organization to also obtain access to your personal data transferred during communication (e.g., via TEAMS). It cannot be ruled out that your transmitted personal data will be used by such third parties or passed on to other third parties.

We therefore refer you here to your own organization's internal data privacy rules and also to the rules of any third party involved in the collaboration.

In a non-member state of the EU, we transfer your personal data solely in consideration of the following appropriate or adequate safeguards:

Adequacy decisions (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en)
We have moreover also concluded a contract with Microsoft for order processing in accordance with Art. 28, GDPR.

If you do not provide us your data, we may not be able to render our contractually owed services.

WAGO does not conduct any automatic decision-making or profiling when processing your personal data within the entire Office365 range of products.

VII. Storage Periods

VIII. Data Processing through Social Networks

We maintain publicly accessible profiles on social networks.

Normally, social networks such as Facebook can analyze every aspect of your user behavior when you visit their websites or a website with integrated social media contents (e.g., “like” buttons or advertisement banners). Every visit to our social media presence initiates a number of processing procedures that are entitled to privacy protection. In particular:

If you are logged into your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. However, under some circumstances your personal data may also be collected if you are not logged in or do not have any account with the respective social media portal. In this case, your data is collected through cookies, for example, which were saved on your end device or when your IP address was saved.

The social media portal operator can then use such collected data to create user profiles based on your preferences and interests. Thus, advertisements reflecting your interests can be displayed to you both on the respective social media presence and off it. If you have an account at the particular social network, these advertisements tailored to your interests can be displayed on all devices you are or were logged in from.

Please also note, we can neither monitor nor control all processing procedures employed by social media portals. Depending on the portal provider, your data may be used in other processing. You will find relevant information in the terms of use and privacy policies of the specific social media portal.

Our appearances on social media are intended to provide us with the widest possible presence across the Internet. Under Art. 6 (1)(f) GDPR, this constitutes an entitled interest. Analysis process initiated by social networks may fall under different legal stipulations, which must then be disclosed by the operator of the social network (e.g., consent as defined under Art. 6 (1)(a) GDPR).

When you visit one of our social media sites (e.g., Facebook), we are jointly responsible with the operator of the social media platform for the data processing procedures initiated by your visit. You are fundamentally entitled to exercise your rights (access, rectification, erasure, restrictions to processing, data portability and lodging a complaint) against us and/or the operator of the respective social media portal (e.g., Facebook).

Nonetheless, please note that despite our joint responsibility with the social media portal operators, we do not have complete control over the data processing procedures employed by the social media portal. The options open to us in this regard are primarily subject to the respective supplier's company policy.

The data collected directly from us via the social media presence will be deleted from our systems as soon as any purpose for their storage lapses, you ask us to delete it or you revoke your consent to the storage. Stored cookies remain on your device until you delete them. Mandatory statutory provisions – in particular, retention periods – remain unaffected.

We have no control over the retention period of your data the social network operators store for their own purposes. For these details, please contact the social network operators directly (e.g., in their privacy policy; see below).

We do not use any automatically activating social plug-ins (e.g., iFramed) from social networks or platforms on our website. Our buttons on social networks or platforms, such as Facebook, Twitter, YouTube, LinkedIn, XING, etc., serve only to point you to the respective provider's website. If you click these links, you will be routed to the website of the respective social network or platform. Here, the data privacy policy information published by the supplier applies. The respective social network or platform supplier is solely responsible for ensuring their operations will maintain data privacy. Furthermore, part of our online presence in these social networks and platforms is intended to inform users engaged there about our products and services and communicate with them. Under Art. 6 (1) (f) GDPR, the underlying commercial purpose thereto constitutes an entitled interest. Even as WAGO has no access to the profile data processed on these platforms, under some circumstances, by using these platforms WAGO assumes shared responsibility under data privacy law.

For detailed information about the processing of your personal data and your options to object (opt-out), we refer you to the following information:

Facebook

We maintain a profile on Facebook. The provider is Meta Platforms Inc. (1 Hacker Way, Menlo Park, CA 94025, USA).

We have entered into an agreement with Meta on joint control over data processing (Controller Addendum). This agreement specifies which data processing procedures we and/or Meta bear responsibility for when you visit our Facebook fan page. You can look at this agreement under the following Link : https://www.facebook.com/legal/terms/page_controller_addendum

You may adapt your advertising preferences in your user account yourself. To do so, click on the following link Link and log on: https://www.facebook.com/settings?tab=ads.

You can find details in the Facebook Data Policy: https://www.facebook.com/about/privacy/.

Opt-out under: https://www.facebook.com/settings?tab=ads.

Twitter

We maintain a profile on Twitter. The provider is Twitter International Company (One Cumberland Place, Fenian Street, Dublin 2, Ireland).

Their data privacy policy is available under: https://twitter.com/de/privacy; opt-out under: https://twitter.com/personalization.

YouTube

We maintain a profile on YouTube. The provider is YouTube LLC (901 Cherry Ave, San Bruno, CA 94066, USA) represented by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland).

Their data privacy policy is available under: https://www.google.de/intl/de/policies/privacy/; opt-out under: https://adssettings.google.com/authenticated.

LinkedIn

We maintain a profile on LinkedIn. The supplier is LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.

Their privacy policy is available under: https://www.linkedin.com/legal/privacy-policy; opt-out under: https://www.linkedin.com/psettings/advertising.

Xing

We maintain a profile on XING. The supplier is NEW WORK SE, (Dammtorstraße 30, 20354 Hamburg, Germany).

Their data privacy policy is available under: https://privacy.xing.com/de/datenschutzerklaerung; opt-out under: https://privacy.xing.com/de/datenschutzerklaerung.

Instagram

We are happy about your visit to https://www.instagram.com/..., the site we operate (in the following, “Instagram site”) and in the following lines, we inform you how personal data is processed in association with your visit to or interaction with our Instagram site or its contents. Instagram is an online service for sharing photos and videos and belongs to Meta (see Facebook entry above).

Essentially, we are responsible for the data that you pass on to us through our Instagram site. Also, we alone decide about the purpose and means of the processing. To the extent that personal data is processed in association with our Instagram site and Meta alone decides what the purpose and means of the processing, Meta Platforms Limited (4 Grand Canal Square, Dublin 2, Ireland; “Meta”) bears sole responsibility for the processing.

1. Information about Data Processing by Meta

Under (I.), the Instagram Data Policy specifies the categories of personal data processed when the Meta products are used, describes in general forms the purposes for which the data is used (see II.) and lists the categories of recipients to which this data can be made accessible (see III., IV.). Under the information given Link about the Data Policy, you will also find information about the legal basis for processing this data (see V.) and about how you can revoke a consent to the processing of your personal data. More information about the respective legal basis is available here. The Data Policy also presents information about how you can exert your rights to disclosure, rectification, portability and deletion vis-à-vis Meta (see VI.). Under this point, you will also find information about your right of objection against certain forms of processing of personal data. The Data Policy also presents information about the term during which personal data can be stored and about the criteria for the determination of this term and the possibility to block or delete Instagram accounts (see VII.). The Data Policy refers to Meta's intention to, on the basis of the adequacy decisions issued by the European Commission, also transfer data to third countries and (see IX.).

2. Information about How Meta Uses Cookies

When you visit our Instagram site and your browser permits cookies to be saved, Meta saves information in the form of small text files (in the following, “cookies”) in your browser memory and can access this information during a visit to the Facebook platform or a website that integrates Meta technologies. You will find more information about the purpose of the cookies used, the integration of these cookies by other websites and your related control options in the information about Instagram cookies.

We would like to point out that that by mean of the cookies used, Meta is in the position to also track your user actions (for logged-on users, across devices) on other websites, even beyond the Instagram website. This applies to persons registered to the Instagram platform as well as to persons that are not registered there.

We would like to point out that we do not have any influence about the data processing Meta performs in association with cookies. It is also possible to visit our Instagram site when you configure your browser so no cookies from the Facebook platform are saved. Information about how you can adapt the settings for cookies in your browser is usually contained in the Help area of the browser you are using.

If you are registered or logged on to the Facebook or Instagram platform and want to avoid the possibility that Meta can connect the visit to our Facebook site with your Instagram or Facebook user account, you should log off or deactivate the “stay logged on” function, delete any existing cookies, close your browser and log off.

3. Data Processing for Interactions on Our Instagram Site

Our Instagram site gives you the possibility to respond to or comment on our articles and to send us private messages. Please carefully check which personal data you communicate to us through our Instagram site. If you want to avoid having Meta process personal data sent from you to us, please contact us through a different route.

In addition to the contents you have conveyed, depending on your private sphere settings, information about your profile, your “Like” indications and your contributions are visible.

We process your data when you make contact or interact with our site or its contents on the basis of Art. 6 (1) (f) GDPR. Our legitimate interest lies in responding to your concerns. If the goal of your effort in making contact is to conclude a contract, Art. 6 (1) (b) GDPR provides an additional legal basis for the processing.

We processed the data you provided in this context and where appropriate, made accessible to us to preserve our predominantly legitimate interests within the framework of a balancing of interests in contacting and communicating with our interested parties. Herein also lie our legitimate interests in the data processing per Art. 6 (1) (f) GDPR.

To the extent we are able, when operations of our Instagram site are ceased, your data is deleted. If Meta saves this data for an additional term, this saving is oriented exclusively to the determinations in the Instagram Data Policy and the Instagram Terms of Use.

4. Processing Anonymized Data for Statistical Purposes

We have set up our Instagram site as a business profile using anonymized site statistics provided by Meta (“Instagram Insights”), which deliver us conclusions about the visitors to our Instagram site and their interactions with our Instagram site and its contents. We do not make any contribution to the decision regarding the means and purposes of processing event data, which serves for the generation of site statistics. The statistics contain the following information:

Range, page views, viewing time for video clips
Interactions like an article with “Like” indicate commentary or parts of articles
Demographic information about age, gender and location

We use this data to recognize trends. It is not possible for us to trace back to persons who have triggered these events.

IX. WAGO HUB

For an example, if we would like to offer you information within the scope of the WAGO HUB about the topics automation, interface electronics and connection technology, or to enable your participation in digital trade fairs or events, it may be necessary to process your personal data.
This is done through formats offered through the WAGO HUB. You can find out which personal data you process through these formats in the text below. To be able to offer you the WAGO HUB, it is necessary to work together with a contract worker in the sense of Art. 28 GDPR. We work together with the service provider Uniplan GmbH & Co. KG (Schanzenstraße 39 a/b, 51063 Cologne, “Uniplan”). We have entered into contractual arrangements with Uniplan in accord with Art. 28 (3) GDPR, which ensure the privacy of our WAGO HUB participants. To perform specific processing activities in association with the WAGO HUB (especially hosting and IT support, platform and data management, output monitoring, digital communication (email, chat, video chat, streaming and screen sharing) and analyses), we serve external service providers that process personal data under contract to us. Please find additional information in the corresponding paragraphs in this privacy policy.

With this format, you have the opportunity to enter into direct exchange with experts from WAGO Kontakttechnik GmbH (according to Swiss law) & Co. KG. During a live event, you can contact the experts either via Microsoft Teams or by message via the WAGO HUB. For this purpose, each participant receives a personal inbox, which, however, can only be used for communication within the WAGO HUB.

Participation in the Meet the Experts format is on a purely voluntary basis. Please note that in order to contact you, at least your contact data (name, first name and e-mail address) will be transmitted so that we can respond to your inquiry or message. Any personal information that you provide with a message is considered voluntary and will be stored according to local data protection legislation.

The processing of your data is thus exclusively based on your consent (Art. 6 para. 1 a) GDPR).

During a live event, you are able to network directly with experts of WAGO Kontakttechnik GmbH (per Swiss law) through this format, or with other participants outside our organization. To do so, you can create a business card with registration to the WAGO HUB or at a later time through your profile settings. No business cards are needed for participation in a live event.

The personal data you filed in your user account serves as basic information.

This includes: Salutation, title, name, position and name of company/organization and contact data.

If you have decided upon a business card, you can optionally add a photo, your company logo and your website, as well as your profile from the social medium LinkedIn and/or XING. Please note that we alone are responsible for creating and providing your business card through the WAGO HUB. The participant bears sole responsibility for the design of the content and, e.g., for the use of image material provided free of third-party rights, or for the subsequent contact solicitation. The data publicized in the profile is visible to all other participants at the live event at any time. Thus, your data is processed based on your consent (Art. 6 (1) (a) GDPR). We process personal data to make it possible for participants to chat and communicate with other participants, to arrange and organize meetings, make notes, participate in meetings or sittings in virtual rooms, to stream via the platform, as well as to arrange and complete appointments and video calls between different interlocutors.

The WAGO HUB allows you to participate in virtual formats. On the one hand, you could participate in live events, such as expert presentations on the topics of automation, interface electronics and connection technology. During a live event, you could ask questions anonymously by entering a question via the event chat. Only the moderator receives this question or comment and summarizes it in anonymous form. Only the moderator of an event can track which participant has submitted a question. Furthermore, you can participate in so-called breakout sessions, in which you have the opportunity to discuss what you have heard with the experts in a smaller group of participants after a live event or to ask questions. For the participation in virtual events, including live streaming and breakout sessions, the following data is processed: Name, company/organization, rooms visited, sessions and interactions within the virtual rooms as well as date, time and duration of participation. We process personal data for the organization and realization of virtual events, live streams and the retrieval of on-demand videos. Please note that any personal information you provide within a live event or breakout session is considered voluntarily submitted and will be stored and processed in accordance with local data protection legislation. The processing of your data is based on your consent (Art. 6 para. 1 a) GDPR), as well as on our legitimate interest (Art. 6 para. 1 f) GDPR).

The live events (live streaming sessions) are recorded regularly to make them available in our WAGO HUB media library for later retrieval. Questions asked by participants during the live event are not recorded to avoid recording the participants' real names. However, the verbally replayed questions and the corresponding answers will be recorded and made available for later retrieval. However, the oral reproduction of the questions is only anonymous, so that no identification of the participants is possible. If you participate in a live event, you will receive further information on the event in an appropriate manner when you register to participate and, if applicable, after the live event has ended. This information could, for example, be an event reminder, the live event recording or customer satisfaction surveys on the event (Art. 6 para. 1 b), f) GDPR).

We process personal data for our legitimate interest in the analysis of the participation in live events and the use of the WAGO HUB and for statistical evaluation or optimizing future online appearances (legal basis: (Art. 6 Abs. 1 (f) GDPR)). You can use the cookie consent tool to actively consent to the use of cookies, which are not technically required for the function and security of our website. The legal basis for this consent-based, cookie-based processing is your consent (Art. 6 (1) (a) GDPR).

X. Digital Building Road Show

Under https://wago-building.expo-ip.com/, you have the option of obtaining information about current topics from the areas of building automation and installation. For an example, if we would like to enable your participation in digital trade fairs or events, it may be necessary to process your personal data.

This is done under different formats, which can be called up via the site described above. You can find out which personal data you process through these formats in the text below. To be able to offer you the digital Building Road Show, it is necessary to work together with a contract worker in the sense of Art. 28 GDPR. Thus, we work together with the service provider VideoART GmbH, Industriestraße 11, 27211 Bassum, Germany “VideoART”). To perform specific processing activities in association with the digital Building Road Show (especially hosting and IT support, platform and data management, output monitoring, digital communication (email, chat, video chat, streaming and screen sharing) and analyses), we serve external service providers that process personal data under contract to us. Please find additional information in the corresponding paragraphs in this privacy policy.

The digital Road Show gives you the opportunity to take part in virtual formats. Thus, you have the opportunity of live events, such as expert presentations about the topic of building automation and installation. The following data is processed for participation in virtual events, including live streaming and, e.g., breakout sessions: Name, company/organization, rooms visited, sessions and subsequent interactions inside the virtual rooms, along with date, time and duration of the participation. We process personal data for the organization and realization of virtual event, live streams and to call up on-demand videos. Please note that any personal information you divulge in a live event or breakout session is understood as voluntarily divulged and is saved and processed in accord with local law. Thus, your data is processed based on your consent (Art. 6 (1) (a) GDPR) and due to our legitimate interests (Art. 6 (1) (f) GDPR).

If you attend a live event, you receive additional information on the event in a suitable manner with the registration for attendance and, where applicable, after the end of the live event. This information might, for example, be an event reminder, the webinar recording or also customer satisfaction surveys on the webinar (Art. 6 (1) (f) GDPR).

After and/or during a live event, you are able to network directly with experts of WAGO Kontakttechnik GmbH (per Swiss law) through this format, or with other participants outside our organization. Pease note, that we are only offering you the opportunity to network. If you decide to use this, you will be transferred to the site https://www.wonder.me/ of the provider “Yotribe“ (Yotribe GmbH, Kommandantenstraße 77, 10117 Berlin, Germany). The supplier bears sole responsibility in the sense of Art. 4 No. 7 GDPR. Further Link information on the Yotribe privacy policy is available here: https://www.wonder.me/policies/privacy-policies.

The digital Building Road Show optionally offers the application from Tawk.to (a live chat software from Tawk.to Inc., 187 East Warm Springs Rd, SB298, Las Vegas, Nevada, 89119). The chat is integrated into the website source text via a plug-in. When you use the chat, you automatically use the service from Tawk.to. The collected data include: Chat record, IP address at the time of the chat and the country it originated from. This data will not be disclosed to any third party and serves only for protection and for internal statistics. With use of the chat, you assent that you agree with this contingency. The data collected with Tawk.to technology is not used to personally identify visitors to this website. They are not saved and are deleted after the chat. Depending on the course of the conversation with our employees, it may happen that you transmit further personal data in the chat. The type of this data hinges strongly on your query or the problem you describe to us. The processing of all this data serves to provide you a speedy and efficient contact option and thus to improve our customer service.

For the purpose and scope of the data collection and use of the data by Tawk.to and your rights and setting options for protecting your private sphere, please refer to the Tawk.to Privacy Notice: https://www.tawk.to/privacy-policy/.

XI. Whistleblower System

Whistle-blowers who report unethical, illegal and irresponsible action are not denouncers. But please bear in mind that the information about yourself, your coworkers or any other aspect of business operations which you supply can result in decisions that affect other persons. Therefore, please only provide information which, to the best of your knowledge, you assume is correct. Even when you have no sanctions to expect, when you impart information in good faith, even when it afterwards turns out to be incorrect, the intentional supplying of false or misleading information is not tolerated.

When you report incidents through our whistle-blower system, we protect your personal data so that the reporting does not disadvantage you in any way.

When you supply personal data through the reporting form, we use it exclusively to investigate the reported incident in the framework of our whistle-blower system. Your personal data is processed based on a legitimate interest pursuant to Art. 6 (1) (f) GDPR. The legitimate interest for the processing of your personal data lies in the efficient investigation of the incident reported by you.

Naturally, it may happen that you have to impart personal data within your report. The information may, for example, be within the subject area of your concern or within the circumstances of how knowledge of the incident was acquired. We likewise process this data for the efficient investigation of the incident reported by you.

If we forward personal data to individuals whose profession obligates them to secrecy (such as lawyers and auditors) or to other third parties who are bound to confidentiality by separate contract (e.g. detective agencies) for further clarification of the reported incident and so that any civil claims against the reported person can be asserted, this happens based on our legitimate interest in terms of Art. 6 (1) (f) GDPR and so that legal obligations can be satisfied (Art. 6 (1) (c) GDPR).

If in the case of criminally relevant acts of the reported person, we have to forward personal data to law enforcement agencies for purposes of criminal prosecution, this happens based on our legitimate interest in terms of Art. 6 (1) (f) GDPR and so that legal obligations can be satisfied (Art. 6 (1) (c) GDPR).

When you use the system uprightly, you have no detriments to fear. If the whistle-blower system is used improperly for the purpose of causing detriments to reported persons, we reserve the right to proceed against the whistle-blower. This occurs based on our legitimate interest under Art. 6 (1) (f) GDPR to protect upright whistle-blowers and safeguard our whistle-blower system against improper use.

XII. Retention Term

We store your data for different lengths of time depending on the required purpose of processing.

If no express storage period is indicated upon collection (for instance, as part of a declaration of consent), personal data is deleted when it is no longer required for fulfilling the purpose of storage unless legal retention obligations (such as commercial and tax retention obligations) preclude deletion. We therefore normally process your data for the duration of the entire business relationship (from initiation, execution up to termination of a contract and to the end of any interest in information you may have).

In addition, we store your data in compliance with and within the framework of legal retention and documentation obligations, with applicable guarantee, warranty and limitation periods and, in the event of legal disputes, until the end of such disputes in which this data is required as evidence.

X. Revocation Rights

You can, at any time with future effect and without stating reasons, revoke the consents you have given us to collect and use data without thereby affecting the lawfulness of the processing that occurred based on the consent up through the revocation. After revocation has occurred, WAGO may further process your personal data only if the processing is required because of another legal basis or statutory obligation. You can address your revocation to controllers or to the contact address indicated in the site notice. If technically possible, we will also make revocation options available to you in your account.

XI. Data Protection Officer

If you have further questions about the protection of your personal data, this data privacy statement, declarations of consent and the processing of your personal data or in case of complaints about data privacy, you can contact our data protection officer:

WAGO Electronic Pte Ltd

-DATA PROTECTION OFFICER-

138 Joo Seng Road, #06-01

Singapore 368361

Email: info-sing@wago.com

Independent of the provisions of this data privacy statement, Art. 13 (2) 1(d) GDPR grants you the regulatory right to complain to the competent supervisory authority.

XII. Acknowledgment of the Data Privacy Statement, Changes

This data privacy statement is in force from the time of publication on the website of WAGO GmbH & Co. KG until revocation.

Confirmation and acknowledgment of the data privacy agreement is absolutely required to make use of our offering.

Please bear in mind that data protection regulations and handling on data privacy can change continually and the content of this data privacy statement must be conformed. If this should be the case, we will present changes in a transparent form for you. In addition, it is advisable to inform yourself about changes in the legal provisions and the practice of our company.