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Overview
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Topics
Returns and
Complaints

We know high-quality products and courteous service are essential to your satisfaction. And we understand that it’s in your best interest for us to resolve your issue quickly through structured process. Whether a return or a complaint – we’ll find the best solution for you!

What You Can Expect:

  • Expert support
  • Rapid processing
  • Fair solutions

Overview

We Are Also Here for You After Your Purchase

Returns

First notify, then return. Fast and secure: Get your return going.

Complaints

Unfortunately, WAGO makes mistakes too. Our employees will then help you quickly and directly!

Have any questions?

FAQ: Easy answers to common questions

Please use our “Returns and Complaints” service to quickly replace defective goods. The address will be provided along with our return slip.

The following criteria must be met:

  • You have previously notified us about the return using the form provided, and you have noted the reason for the return on your return slip.
  • Your return has a net value of at least €100.
  • You purchased the items in question directly from WAGO, they are in their original unopened packaging, and they are not older than 6 months (from the reference date). The items must also be returned in original, resalable condition.
  • You have not included customized items for return; such items include individually labeled items or items modified for a customer and/or made-to-order items, subpackaging units, promotional packets, pre-assembled WINSTA® cables and fully assembled terminal strips.
  • Registered returns must be returned to WAGO within 30 days; the return slips that have been created become invalid after this period. No credit will be issued for a return sent after that.
  • We charge a processing fee of €50 net plus at least 10% of the net item value.


Please note the information on our website.

Please contact the Complaint Management staff, indicating your RMA number.

For defective items within Germany, we offer a pick-up service; for returns, please send us the goods after reporting them successfully. Please use our “Returns and Complaints” service to quickly replace defective goods. The address will be provided along with our return slip.

You will receive a statement in the form of a quality report (8D report/service respondent) after our internal investigations conclude. This requires the customer to have marked this option on the complaint form.

We ask that you explicitly note on the complaint that you would like to have a replacement delivered. The replacement will be delivered as quickly as possible.

For our I/O components, it is helpful to have an error description that is as detailed as possible. This may reduce the internal processing time.

We will send you an email with all the relevant information. This email also includes contact information for UPS. If necessary, please arrange an individual pick-up appointment with UPS.

Our Complaint Management department creates an RMA number (quality report number) for each return or complaint and provides it to you.

For returns, you will receive a credit within 15 working days, subject to compliance with our return policy. For recognized claims, you will receive your credit within five working days after completion of the process.

The processing fees depend on the net value of the item(s).

No processing fees are charged for items on loan; the customer only has to organize and pay for return transport.
Your contact person at WAGO

Complaint Management

kontaktmodul_complaint-mgmt_sebastian_stanke_450x450

Additional service offerings: