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Sujets
Réclamation

Malheureusement, nous commettons également des erreurs chez WAGO, vous avez donc de bonnes raisons de faire une réclamation. Dans tous les cas, nous vous demandons de nous contacter en utilisant le formulaire fourni. Notre personnel vous aidera rapidement et facilement – promis !

Déroulement de votre réclamation :

  • Merci d'inscrire votre réclamation via notre service en ligne.
  • Notre personnel vous contactera dans les meilleurs délais et vous enverra un numéro RMA.
  • Lorsque vous vous connectez avec votre compte, vos données de contact et l'adresse de votre entreprise sont automatiquement remplies dans le formulaire.

Protection de vos appareils électriques

Étant donné que même la moindre décharge électrostatique peut causer des défauts et raccourcir la durée de vie des composants électroniques, les composants électriques doivent être transportés ou stockés dans un emballage approprié pour une protection optimale de votre matériel. Nous attirons votre attention sur le fait que les composants électroniques doivent nous être renvoyés dans un emballage ESD afin d'éviter tout dommage pendant le transport.

La meilleure protection possible est idéalement l'emballage d'origine de l'appareil. Si ceux-ci ne sont plus disponibles, des sacs/feuilles ESD sont recommandés, ils peuvent être reconnus par le symbole ESD.

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Votre contact chez WAGO

WAGO Contact SAS

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