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Topics
Returns

First notify, then return. Fast and secure: Get your return going.

Your Return Process:

  • Please register your return via our online service.
  • After initial processing, you will receive a return slip from us, which you must attach to your return, along with an RMA number.
  • Upon receipt and verification of your return with regard to our return policy (see below), we will promptly credit you.
  • When you log in with your account, your contact data and company address are filled in automatically in the form.

Return Policy for Returns for Credit

To obtain authorisation to return WAGO products the following criteria must be met:

  • Written request of product codes and quantities including the corresponding PO’s they were purchased on to be submitted to our customer services team via email on uksales@wago.com
  • All goods must be less than 12 months old
  • All products must be in 100% re-saleable condition in their original packaging
  • All packaging must be unopened, undamaged, and unmarked including no customer stickers attached.
  • The responsibility for the return of the goods is with the customer and must take place within 14 days of receiving the return note, ensuring the return note is with the goods
  • A 20% handling fee will be applied to the credit
  • Goods received without prior authorisation, will not be accepted, or processed. They will be returned to sender or scrapped if the customer does not supply the information required within 14 days. This also applies to goods received without a return note.
  • WAGO cannot accept made to order or custom assembled parts back as returns.
Please note: WAGO reserve the right to reject any returns, even if the above conditions are met in full.

Protect Your Electrical Devices

Because even the slightest electrostatic discharge (ESD) can lead to defects and shorten the life of electronic components, they must be transported or stored in proper ESD packaging to ensure the best possible protection. Note that it is essential to return electronic components to us in ESD packaging to prevent damage during transport.

Ideally, the original device packaging should be used for the best possible protection. If it is no longer available, ESD bags/foils are recommended; these can be recognized by the ESD symbol.

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Your contact person at WAGO

Sales

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