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Topics
Returns

First notify, then return. Fast and secure: Get your return going.

Your Return Process:

  • Please register your return via our online service.
  • After initial processing, you will receive a return slip from us, which you must attach to your return, along with an RMA number.
  • Upon receipt and verification of your return with regard to our return policy (see below), we will promptly credit you.
  • When you log in with your account, your contact data and company address are filled in automatically in the form.

Return Policy for Returns for Credit

We’ll be happy to review whether an item that was ordered incorrectly or is no longer needed is eligible for return, as long as the item meets our return policy. In these cases, you will receive credit from us.

  • You have previously notified us about the return using the form provided, and you have noted the reason for the return on your return slip.
  • We charge a processing fee of $50 net plus at least 10% of the net item value with a 20% restocking fee.
  • You purchased the items in question directly from WAGO, they are in their original unopened packaging, and they are not older than 6 months (from the reference date). The items must also be returned in original, resalable condition.
  • You have not included customized items for return; such items include individually labeled items or items modified for a customer and/or made-​​to-order items, subpackaging units, promotional packets, pre-assembled WINSTA® cables and fully assembled terminal strips.
  • Registered returns must be returned to WAGO within 30 days; the return slips that have been created become invalid after this period. No credit will be issued for a return sent after that.

 

Protect Your Electrical Devices

Because even the slightest electrostatic discharge (ESD) can lead to defects and shorten the life of electronic components, they must be transported or stored in proper ESD packaging to ensure the best possible protection. Note that it is essential to return electronic components to us in ESD packaging to prevent damage during transport.

Ideally, the original device packaging should be used for the best possible protection. If it is no longer available, ESD bags/foils are recommended; these can be recognized by the ESD symbol.

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Your contact person at WAGO

Customer Service

ChristyDrake_Customer_Service

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