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FAQ's service

Op de volgende pagina's vindt u informatie over veelgestelde servicevragen. Staat uw vraag er niet tussen? Neem dan telefonisch contact met ons op of stuur ons een bericht.

U kunt uw eerste bestelling per e-mail naar ons sturen. Vervolgens maken wij voor u een account aan en slaan alle vooraf weergegeven betalings- en leveringsvoorwaarden onder deze account op. Bij de eerste bestelling hebben wij uw geldige BTW-identificatienummer nodig.

In de winkelwagen van de webshop heeft u de mogelijkheid om een aangemaakt project te selecteren dat van tevoren afgesloten en aangemaakt is. Uw online bestelling wordt vervolgens verwerkt met de verwijzing naar het geselecteerde project en de bijbehorende voorwaarden.

Ja, om bestellingen via de webshop te kunnen plaatsen, moet u hiervoor geregistreerd zijn en een account bij WAGO hebben.

Nee, op onze website kunt u na een voorafgaande registratie direct online een bestelling plaatsen.
In Duitsland en in Europa worden 3-fase netvoedingen vaak gebruikt voor de voeding van schakelkasten met 24 V DC. De last kan hierbij gelijkmatig over de drie fasen worden verdeeld, de N-geleider wordt niet belast en zelfs bij een uitval van een fase kan de netvoeding verder worden gebruikt.

Binnen Duitsland levert WAGO standaard via een koeriersdienst, vanaf een gewicht van 150 kg via een transportbedrijf. Indien gewenst en tegen meerprijs bieden wij express verzending met een gegarandeerde levering binnen 24 uur aan.

In dit geval gaat het mogelijk om een artikel waarop geen korting kan worden gegeven, of er zijn geen kortingsvoorwaarden ingesteld. U kunt gebruik maken van de aanvraagfunctie om een individuele offerte voor deze producten te ontvangen.

U kunt eenvoudig en direct online bestellen bij WAGO. Als u geïnteresseerd bent in een EDI-koppeling, vindt u hier (www.wago.com/de/bezugswege/edi-elgate) meer informatie. Een conventionele bestelling is vanzelfsprekend ook mogelijk (www.wago.com/de/bezugswege). Wij wijzen u erop dat de prijstoeslag voor kleine hoeveelheden lager is bij bestellingen via de webshop of bij gebruik van een EDI-koppeling.

Als u op zoek bent naar een product dat niet tot het standaard assortiment van WAGO behoort, kunt u dit product in de winkelwagen via de functie "Producten direct toevoegen" door de invoer van het exacte artikelnummer aan uw winkelwagen toevoegen. Wij wijzen u erop dat de functie "Producten direct toevoegen" alleen beschikbaar is voor geregistreerde gebruikers. Het is echter ook mogelijk dat de producten niet meer beschikbaar zijn. In dit geval verzoeken wij u contact met de afdeling verkoop op te nemen.
Hiervoor verzoeken wij u contact op te nemen met de klantenservice.
VRAAG / ANTWOORD NIET GEVONDEN? NEEM DAN CONTACT MET ONS OP!

Bestellingen

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